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Being abandoned by the client after providing free on‑site solution design
In the smart solar bench industry, companies often provide free on‑site solution design services to win projects. Technical staff will thoroughly understand the client’s requirements, including pedestrian flow at the installation site, lighting conditions, functional needs (such as charging, illumination, phone charging, product appearance, etc.), and then invest significant time and effort into designing the solution, covering bench model selection, layout, power system matching, and post‑installation maintenance.
However, some clients, after having a clear solution, will take that solution to other suppliers. This behavior not only wastes the labor, material resources, and time costs of the company that provided the initial solution but also undermines fair competition in the industry. For the solution‑providing company, this can render their early efforts futile, affecting their economic returns and market confidence.
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Having the client choose another company after free drawings and design plans
The design of smart solar benches involves complex circuit layouts, structural load calculations, and integration of functional modules, requiring professional drawing and design capabilities. Companies often, at the client’s request, provide free drawings and design plans, detailing installation nodes, circuit connection methods, functional implementation principles, and parameter configuration standards. However, some clients, after obtaining these carefully prepared drawings and comprehensive design plans, choose to cooperate with another company.
This practice is equally disrespectful and unfair to the company that invested labor in the design. The company that provided the drawings and plans may lose business opportunities that rightfully should have been theirs, and such client behavior can harm their reputation within the industry, making other companies cautious about cooperating with them in the future.
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Client delays payment after requesting delivery first
In the smart solar bench industry, clients sometimes ask suppliers to deliver first due to project urgency (e.g., tight municipal project schedules, countdown to an exhibition), promising to pay as soon as the payment process is completed. Out of consideration for the client’s needs and a desire to cooperate, suppliers may ship the goods before payment is received. However, after the goods are delivered, the client delays payment for a long time. This situation places significant financial pressure on the supplier, potentially causing cash flow difficulties and affecting normal operations.
From a legal perspective, although the supplier can pursue the client for breach of contract under the contract and relevant laws, legal action often consumes substantial time and energy, and the outcome is uncertain. Moreover, this behavior damages the commercial credit system within the industry and is not conducive to healthy industry development.
